Reference

Terms That Govern Your 9t99 Account

These terms set out what you agree to when you open and use a 9t99 account, including how deposits via bKash, Nagad, and Rocket are handled and what rules apply to your activity.

Account EligibilityWallet & Payment RulesAccount ConductJurisdiction ConditionsHow to Contact Us
9t99 Terms That Govern Your 9t99 Account
HOW WE OPERATE

How 9t99 Handles Your Account and Data

We keep your account data secure using SSL encryption across every page and transaction. Your bKash, Nagad, or Rocket wallet number is stored in masked form after verification — we see only the last four digits for display purposes. You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or close your account at any time by contacting support.

Data Retention

We retain account records for as long as your account is active and for a period after closure as required by applicable rules in supported regions. You can request deletion where local law permits.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and we will lock the account within minutes.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel in your account.

Requesting Changes

To update your registered name, mobile number, or linked wallet, submit a request through live chat with a valid ID. Changes to payment details require re-verification before the next withdrawal.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page in your account. Our support team can clarify specific clauses, walk you through account conditions, and escalate disputes on your behalf.
Email Support Send a written query to our support address for anything that needs a documented response — account suspensions, term disputes, or wallet verification questions all qualify.
Account Help Centre The Help Centre inside your account dashboard covers the most common terms questions — payment rules, account limits, and what happens when a transaction is flagged for review.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. For anything not listed here, live chat is the quickest path to a direct answer.

Account eligibility depends on your local law and whether your region is currently supported. You must be of legal age in your jurisdiction and agree to these terms before completing registration.

Check that the transaction reference matches the number shown in your account deposit screen. If the bKash confirmation shows success but your balance has not updated within a reasonable time, contact live chat with the reference number.

No. Under our terms, withdrawals return to the same wallet used for the deposit. This rule protects your account from unauthorised fund redirection and is applied consistently across bKash, Nagad, and Rocket.

We post the revised terms on this page with the update date shown at the top. Continuing to use your account after that date means you accept the updated version. We recommend checking this page periodically.

Send a data request through live chat or email support. We will confirm your identity against your registered profile and provide the relevant account data within the timeframe required by applicable rules in your region.

Sharing your login, using another person's wallet for deposits, attempting to manipulate account balances, or providing false registration details are all breaches that may result in suspension or permanent closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.