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How 9t99 Handles Your Personal Information

This Privacy Policy explains what data 9t99 collects when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our lobby — and how we keep that data secure.

Account Data ProtectionLocal Payment PrivacyYour Right to AccessLive casino and slots
9t99 How 9t99 Handles Your Personal Information
HOW WE PROTECT IT

Security, Retention and Your Account Controls

Your account data is encrypted in transit and at rest. We use SSL across all pages, including the deposit flow where your bKash or Nagad details are entered. Session tokens expire after inactivity, and any new device login triggers a verification step before access is granted. We keep transaction records for as long as required by applicable regulations in your region — after that period, data is deleted or anonymised. You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion of your account and associated records by contacting support.

SSL Encryption

Every page and payment step runs over SSL so your bKash, Nagad, and Rocket details stay protected during transmission.

Session Security

Inactive sessions expire automatically, and new device logins require a verification step before your account opens.

Data Retention

We hold your records only as long as regional regulations require, then delete or anonymise them on schedule.

Your Access Rights

Request a copy of your data, correct inaccuracies, or ask for full account deletion through our support channels.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat inside the lobby, by email, or through the account help section on mobile. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request when it arrives.

Live Chat Open the chat widget inside your account dashboard to raise a data request with our support team directly.
Email Support Send your data access or deletion request to our support address found in the account help section.
Account Help Navigate to the Help section on mobile or desktop to find the privacy request form and submission steps.

Common Questions About Your Privacy at 9t99

Here are the questions we hear most often about how your data is handled, stored, and what you can do about it.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also recorded to secure your login and detect unusual activity.

We share data only where necessary to process your transaction — for example, with the payment processor handling your bKash or Nagad transfer. We do not sell your personal data.

Contact our support team via live chat or the email address in your account help section. We will confirm receipt and provide your data within a reasonable timeframe under applicable regional rules.

Yes. Submit a deletion request through live chat or email support. We will remove your account and associated records, subject to any retention period required by regulations in your region.

All deposit and withdrawal flows — including bKash, Nagad, and Rocket — run over SSL encryption. Session tokens expire after inactivity, and new device access requires a verification step.

Access to 9t99 and the rights under this policy depend on your local law and eligible region. Check whether the service is available where you are before opening an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.