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Legal Terms That Govern Your Account

Using 9t99 means you and we have a clear agreement — what we owe you, what you agree to, and how your account and wallet activity are handled.

Account ConditionsWallet & Payment RulesJurisdiction EligibilityData HandlingContact Rights
9t99 Legal Terms That Govern Your Account
ACCOUNT SECURITY STANDARDS

How 9t99 Protects Your Data and Account

We take the security of your account and personal data seriously. Every account is protected with OTP-based login verification — when you sign in, a one-time code is sent to your registered mobile number before access is granted. Your payment details linked to bKash, Nagad, or Rocket are never stored in plain text on our servers. Data we hold is limited to what is necessary for account operation, identity verification, and legal compliance.

Data Retention

We retain account and transaction records for the period required by applicable law. You may request a summary of what we hold by contacting support.

Cookie Policy

We use session and analytics cookies to keep your account active and improve platform performance. You can manage cookie preferences in your browser settings.

Account Security

OTP verification on every login, SSL encryption across all pages, and automatic session timeout after inactivity protect your account from unauthorised access.

Data Change Requests

To update, correct, or request deletion of your personal data, submit a request via email support with your account ID and the specific change needed.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about how our terms apply to your account, a dispute over a wallet transaction, or a request to access or delete your data, contact us directly. We handle legal and account queries through the channels below — pick the one that suits your situation and we will route it to the right team.

Live Chat Open the chat widget from any page on 9t99 for account and legal queries. Available during platform operating hours.
Email Support Send detailed legal or data-access requests to our support email. Include your registered account details so we can verify and respond promptly.
Help Centre Our help centre covers common legal questions — account closure, wallet disputes, and eligibility — with step-by-step account guidance.

Common Legal and Account Questions

These are the questions we hear most often about our legal terms, your account rights, and how we handle data. If your question is not here, our support team can help.

Access depends on your local law and whether your region is eligible. It is your responsibility to confirm that using 9t99 is lawful in your jurisdiction before registering or making any deposit.

We collect the information needed to verify your identity and process wallet transactions — your name, mobile number, and payment method details such as your bKash or Nagad account number.

Send a data-access request to our support email with your registered account ID. We will verify your identity and respond with the relevant account and transaction records we hold.

Yes. Submit a deletion request through email support. We will close your account and remove personal data, subject to any retention obligations required by applicable law.

Contact us via live chat or email with your transaction reference and the registered wallet number. Our team will review the payment record and respond with findings within a reasonable period.

We update our terms periodically. When we do, the revised version is posted on this page with an updated date. Continuing to use your account after a change means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.